Returns & Refunds

Returns & Refunds

This page is a starting point — have it reviewed before you launch, and make sure it matches what your marketing promises.

90-day money back guarantee

Try Lumora for 90 days from delivery. If you are not happy, contact us for a full refund — brush head used or not.

How to start a return

Email [your support address] with your order number and we will send return instructions.

Refund timing

Refunds are issued to the original payment method within [5–10 working days] of us receiving the return.

Your statutory rights

[If you sell to UK or EU customers, this guarantee sits on top of their statutory cancellation rights, which you cannot reduce. Confirm the exact wording with a qualified adviser.]